Find answers to the most common questions about shopping at Ahmad Watch. If you can’t find what you’re looking for, feel free to contact us.
Orders & Shipping
How long does delivery take?
Orders are typically processed within 1–2 business days. Delivery times vary by location — most domestic orders arrive within 3–5 business days.
Do you ship across Pakistan?
Yes, we ship to all major cities and regions across Pakistan, including Karachi, Lahore, Islamabad, Peshawar, Quetta, and beyond.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via email or SMS. You can also use our Track Your Order page to check your shipment status.
Products & Authenticity
Are all watches on Ahmad Watch genuine?
Absolutely. Every watch we sell is 100% authentic and sourced directly from authorised distributors. We back this with our Authenticity Guarantee.
Do the watches come with a warranty?
Yes, all watches come with the manufacturer’s warranty. Warranty duration varies by brand — details are listed on each product page.
Can I request a specific brand or model?
Yes! If you are looking for a specific watch that is not currently listed, please contact us and we will do our best to source it for you.
Payments
What payment methods do you accept?
We accept a variety of payment methods including bank transfer, cash on delivery (COD), and online payment options. See our Payment Methods page for full details.
Is it safe to pay online on your website?
Yes. Our website uses industry-standard SSL encryption to protect your personal and payment information at all times.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery, provided the watch is unused, in its original packaging, and accompanied by proof of purchase. Please contact us to initiate a return.
What if I receive a damaged or incorrect item?
We sincerely apologise if this happens. Please contact us within 48 hours of receiving your order with photos of the issue and we will resolve it promptly.